HOW TO ORDER & PAYMENT

Quick, local, cash-on-delivery.

How to order

  1. Add your items to cart.

  2. Go to checkout and enter your name, address (Marrakech only), and phone/WhatsApp.

  3. Choose Cash on Delivery (COD).

  4. Place order. You’ll get an order confirmation by email/SMS.

  5. We’ll contact you (phone/WhatsApp) to confirm delivery time.

Payment (COD)

  • Pay cash to the courier when your order arrives.

  • Please prepare exact change if possible.

  • For safety, our couriers can’t count large stacks or carry large change.

Delivery

  • Coverage: Marrakech only (for now).

  • Timing: Fast local delivery after confirmation. We’ll message you with the time window.

  • Fee: Shown at checkout before you confirm.

Changes & Cancellations

  • Need to update your address, items, or time? Message us as soon as possible—before dispatch—and we’ll do our best.

If you can’t accept the parcel (COD refusals)

  • If you refuse the parcel or are repeatedly unavailable at the agreed time, the order is cancelled.

  • Where permitted by Moroccan law, we may charge the actual round-trip courier cost for the failed attempt.

  • Repeated refusals may require pre-payment on future orders.

Returns & Issues

  • We don’t accept returns/exchanges for change of mind.

  • If your item arrives damaged or incorrect, contact us within 48 hours. We’ll repair, replace, or refund and cover courier costs.

Your rights

Nothing here limits your mandatory rights under Moroccan consumer-protection law (including rules for distance sales).

Contact

Questions or special requests?
Email: happy@zefriti.com